EFax Sucks Customer Reviews and Feedback

From Everything.Sucks

Efax® is an integrated fax program for Unix-like computer systems, produced by Casas Communications Engineering since 1993. The software allows users to send and receive faxes using a computer, fax modem, and telephone line. It is command-line based, but there are several graphical user interfaces available. Efax® is open-source and free software, licensed under the GPL. It is included in several major Linux distributions, including Debian, Red Hat, Mandriva, and others. There is also a BSD version, and it forms part of the Apple Mac OS X Darwin system.

Max Eddy & Ben Moore listed some of the CONS of Efax® for a review they wrote for PC MAGAZINE. June 21, 2019 Efax®is held back by its high cost, upfront setup fee, and problematic user experiences on the web. In addition, it needs to address some security concerns we have with its account set-up process. CONS - Expensive monthly subscription. - One-time setup fee. - Dated web interface and desktop app. - Inadequate password security during sign-up.

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Current Employee - Customer Service Specialist says

"I have been working at j2 Global full-time for more than 3 years Cons: *Way too busy. It wasn't always like this. 2 years ago I was taking 700 calls a month and now I am taking 1200 calls a month. This company took on more than they can chew and they don't even care to hire more people. They fail call center service levels every single day by a huge amount. Some people on hold for ACTUALLY over 2 hours. Call Queues usually run an entire 8 hour shift without time to breathe. *Management throws out write-ups like they are going out of style. They will even set you up and lie to you so that you break policy and then deny they lied to you in the first place. *pay is pennies above minimum wage but they require 1 year of Customer Service expierience as well as a surprising technical knowledge for a minimum wage job. *programs break/crash every day. Something wrong with the service daily. *questionable business ethics. *poorly coded website and software. Efax Messenger is the worst software I have ever seen and the calls for it are a nightmare. *fixes for issues take WAY too long. Think months or years, not days. *Phone system IVR asks the customer for their fax number and account verification before connecting with an agent and it never reaches us so we have to ask it again creating frustrated customers from the beginning of the call."

Former Employee - Customer Service says

"I worked at j2 Global full-time for more than 5 years Cons: The "challenges" - I like that... let's see... I worked in Customer Support, so I'll list a few: - it seemed like the company was more concerned in us advertising their other sub-par products than actually helping the customer actually resolve their issue. - a direct quote from a customer: "This is mid -90s technology!" And it was. Totally. Something would "break" almost daily. - salary was very low. Didn't get a raise in 4+ years with j2. The few raises that they do give are 100% based on performance. Tenure meant nothing to them. - micromanagement, the "rules" often contradicted themselves."

Current Employee - Anonymous says

"I have been working at j2 Global full-time for more than 3 years Cons: Not a lot of advancement opportunity. Management doesn't seem to know what it's doing a lot of the time."

Former Employee - Software Developer says

"I worked at j2 Global full-time for more than a year Cons: This company does not understand that developers need to work in an environment that is different than the sales staff. Install software on your own computer? Nope. Ability to run standard infiltration tools to validate software? Firing offense. Ability to work on VMs? ... reluctantly, after years of asking. Extra RAM to run those VMs? Nope, because a one-time cost of $300 per developer is too much for increased productivity."

Current Employee - Sales says

"I have been working at j2 Global full-time for less than a year Cons: Very low pay and terrible atmosphere"

Former Employee - Customer Service Agent says

"I worked at j2 Global full-time Cons: * location. It's far and it's a challenge as there are no Oc buses after a certain hour or weekends. If you drive it's a bit better but you are stuck in traffic on Hunt club for 30 mins in one block alone. * it's hard to earn raises * if you don't sell, don't apply * targets include sales and attendance. If you got sick. You won't meet. * schedules are a challenge. Never fair. There's no seniority. You'll get a good schedule only if you sell alot. * no room to grow, you move sideways never up.. * they keep adding more and more work, products to support, tasks with no pay raise * You will always work weekends. * not very flexible with earned vacation time. You almost never get the time you want."

Former Employee - Customer Support Specialist says

"I worked at j2 Global full-time for more than a year Cons: Salary wasn't great Lots of pressure to perform Manager, at one point, was clueless and not technically savvy."

Customer Service Representative says

"I have been working at j2 Global for more than 5 years Cons: There are no raises unless you change positions, you are stuck at the same hourly rate and are only given bonuses quarterly IF you qualify and that isn't even guaranteed. There is no where to move within the company very often, there can be years between openings."

Current Employee - Customer Service Specialist, Tier II says

"I have been working at j2 Global full-time for more than 3 years Cons: - Pay could be better - Work is very monotonous - Business ethics dubious - Website and products could be better designed - Suggestions for improvement ignored"

Former Employee - Anonymous Employee says

"I worked at j2 Global full-time for more than 5 years Cons: My salary was terrible. I had to fight and argue for raises. It was ridiculous. I was told if I wanted to make more money, I would need to find another job. So i did. Thank you J2 for all your help in my personal and professional development."

Phillip Stuller says

"The product worked well. No issue with that. The problem came when I went to cancel the service, which they have made into a difficult process and botched. They continued to bill me after I canceled even though I was locked out of using the service. I called customer service and they refused to give me a refund."

Cheating scammers! says

"Tried a \"free trial\" but in their fine print that you don\'t see, if you go over 150 pages, they will charge you $10 even if you go only one page over. And also if a fax page takes more that 60 seconds) they charge you more. Who knows how long a page will take? And further, they never alert you or give you a running total of how many pages you have left. Their North American customer service reps are jerks too. Not helpful at all. "

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